NHS Orders are currently taking up to 6-7 weeks to dispatch - Orders are dispatched Monday - Friday
We base our time frame on working weeks. Our time frame is a guide, there are occasions where orders can take longer than expected to embroider and this can push other orders past their deadline by a day or two.
Royal Mail 24 usually takes 1-3 days FROM dispatch, however due to the Coronavirus outbreak Royal Mail's deliveries are slower than usual.
Once the parcels have left us they are in the hands of Royal Mail.
You will receive an email from when your order has been dispatched.
If you are local to us you can now collect from store for Free, using a time allocation slot.
PAYPAL CUSTOMERS: Please double check the address registered to your Paypal account. If you choose to pay by Paypal the online system links with your Paypal account and will use the address registered as your delivery address, unless you enter it manually. We can not be held responsible for orders sent to incorrect addresses.
Unfortunately garments that are individually personalised are not eligible for exchange or refund if the item does not fit.
We advise trying on a colleagues garment first before you order your own or check your measurements. The listed measurements are based on a to fit size, so there is always room of about an inch either side to allow for comfort.
The Hooded Sweatshirts and Fleece jackets that we use are a good size, so please keep this in mind.
Should you need to return or exchange a garment that is not personalised, you have 14 days from the date you receive the item to return it to us.
If a garment is faulty we will ask for it to be returned for inspection or send us an email with photographic evidence.
Please return to:
The Uniform Factory
51 Boundary Lane
Should a replacement for a faulty garment be offered, it will only be replaced with the same size as the faulty garment.